How do I start a return?
Email our team at hello@kiddiplanet.co.uk with your order number and reason for return. We’ll guide you through the process.
Can I return a product?
Yes, we offer 14-day returns for unused products in their original condition and packaging.
Can I change or cancel my order?
If your order hasn’t been processed yet, contact us as soon as possible at hello@kiddiplanet.co.uk and we’ll do our best to assist you.
Which payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later).
When will my order arrive?
Most orders are processed within 1–2 business days and delivered within 2–7 business days across the UK.
Do you offer free shipping?
Yes, free UK shipping is available for single AI Plush Toy orders. Orders with multiple items include standard delivery charges.
What makes the KiddiPlanet AI Plush Friend Toy special?
Our AI Plush Friend Toy is more than just a toy — it talks, listens, and learns. It encourages real, screen-free play and helps develop communication and imagination.
Is the toy safe for young children?
Yes. Each toy is made from non-toxic, soft materials and tested for quality and safety according to UK standards.
What age is it suitable for?
The AI Plush Friend is recommended for children aged 3 years and above.